This Privacy Policy outlines how [SG Luxe Transport] ("we," "our," or "us") collects, uses, protects, and discloses your personal information when you use our limousine services, website, or communicate with us. We are committed to protecting your privacy and ensuring the security of your personal data.
1. Information We Collect
We may collect the following types of information from you:
- Personal Identification Information: Name, email address, phone number, and physical address.
- Booking and Service Information: Pickup and drop-off locations, date and time of service, number of passengers, special requests, and payment details.
- Payment Information: Credit card numbers, billing address, and other payment-related details. We use a secure third-party payment processor to handle all transactions and do not store your full credit card information on our servers.
- Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and other tracking technologies.
- Communication Data: Information you provide when you contact us via phone, email, or through our website's contact form.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide Services: To process your bookings, confirm reservations, and provide the requested limousine services.
- To Communicate: To send you booking confirmations, updates about your trip, and respond to your inquiries.
- For Payment Processing: To process payments for our services and manage billing.
- To Improve Our Services: To analyze usage data and feedback to improve our website, services, and customer experience.
- For Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about our services. You can opt out of these communications at any time.
- For Safety and Security: To ensure the safety of our passengers and chauffeurs, and to prevent fraud and illegal activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. Information Sharing and Disclosure
- We will not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:
- With Our Chauffeurs: We provide our chauffeurs with your name, pickup/drop-off locations, and contact information to facilitate the service.
- With Third-Party Service Providers: We may share your information with trusted third-party partners who perform services on our behalf, such as payment processing, website hosting, and analytics. These partners are obligated to protect your data and are prohibited from using it for any other purpose.
- For Legal Reasons: We may disclose your information if required by law, court order, or government regulation, or if we believe it is necessary to protect our rights, property, or the safety of others.
- In a Business Transfer: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the business transaction.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption technologies, and access controls to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Choices and Rights
You have the right to:
- Access and Update Your Information: You can request access to the personal information we hold about you and ask for corrections to any inaccuracies.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by following the instructions in the email.
- Request Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
- Object to Processing: You can object to the processing of your personal data in certain circumstances.
- To exercise any of these rights, please contact us using the information provided below.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SG Luxe Transport - sgluxe.helpdesk@gmail.com
Effective Date: August 5, 2025
